Return Policy

Return Window & Eligibility

We want you to love what you ordered. If you are not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition that you received it.
• In its original packaging with all tags, manuals, and accessories included.
• Accompanied by a receipt or proof of purchase.

Non-Returnable Items

For hygiene, safety, and logistical reasons, certain types of items cannot be returned. These include:

• Perishable goods (e.g., food, flowers, live plants).
• Customized, personalized, or made-to-order products.
• Intimate apparel, swimwear, and personal care items (if the hygiene seal is broken).
• Digital downloads, software, and gift cards.
• Items marked as "Final Sale" or "Clearance" at the time of purchase.

How to Initiate a Return

Returning an item is easy. Just follow these steps:

1. Log in to your Vangyalo account and navigate to My Orders.
2. Select the order containing the item you wish to return and click Request Return.
3. Choose the reason for the return and whether you prefer a refund or an exchange.
4. Print the provided prepaid return shipping label (if applicable) and securely package the item.
5. Drop off the package at your nearest designated courier location.

Refund Process & Timelines

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• Inspection: Usually completed within 2-3 business days of receiving the package.
• Refund Issuance: If approved, a refund will automatically be applied to your original method of payment within 5-7 business days.
• Store Credit: If you opted for store credit, it will be available in your account immediately upon return approval.

Note: It may take some time for your bank or credit card company to process and post the refund to your account.

Exchanges

We only replace items if they are defective, damaged, or if you received the incorrect size/color. If you need to exchange an item for the exact same product in a different variation, please follow the return process and select "Exchange" as your preferred resolution.

If you wish to exchange for a completely different item, we recommend returning the original item for a refund and placing a new order.

Damaged or Defective Items

If you receive an item that is defective, damaged in transit, or incorrect, please contact us immediately (within 48 hours of delivery).

Return Shipping Costs

Return shipping costs are handled as follows:

• Defective/Incorrect Items: We cover 100% of the return shipping costs.
• Change of Mind/Wrong Size: The customer is responsible for return shipping costs. A flat fee (usually $5.00 - $8.00 depending on location) will be deducted from your final refund amount if you use our prepaid label.

Contact Us

If you have any questions or concerns about our Return Policy, our customer support team is here to help:

• Email: support@vangyalo.com
• Phone: +00 123 456 789 (Mon-Fri, 9AM-6PM EST)
• Live Chat: Available on our website during business hours.